Skip navigation |

Terms and conditions

1. Website Terms and Conditions
2. Copyright Restrictions
3. Linking to our site
4. Privacy
5. Site Usage Information
6. Forum Usage Terms and Conditions
7. Publications Purchases Terms and Conditions
8. Training Booking Terms and Conditions
9. Venue Hire Terms and Conditions
10. PQASSO Quality Mark

Website Terms and Conditions


www.ces-vol.org.uk

www.jargonbusters.org.uk

Our sites operated by NCVO - Charities Evaluation Services merged with NCVO on 1st November 2014 (‘we’, ‘us’, 'NCVO' ‘CES’ or ‘our’).

  • NCVO (The National Council for Voluntary Organisations) is registered in England as a charitable company limited by guarantee. NCVO, Society Building, 8 All Saints Street, London N1 9RL
  • Registered Company Number 198344
  • Registered Charity Number 225922
  • Charity Evaluation Services provides this website for your use subject to the following terms and conditions:
  • Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site. Charities Evaluation Services reserves the rights to change these terms and conditions at any time by posting changes on this website. Your continued use of this site after we have posted such changes constitutes your acceptance of this amended agreement.
  • You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
  • Charities Evaluation Services does not represent or warrant that the information accessible via the website is accurate, complete or up to date. Price and availability of information is subject to change without notice.
  • Charities Evaluation Services will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.
  • Charities Evaluation Services does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
  • Charities Evaluation Services takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. Charities Evaluation Services has no control over the availability of the linked pages.
  • We have used reasonable endeavours to ensure that the site complies with UK laws, but cannot ensure that it is appropriate or available for use in every territory outside the UK. Those who visit the site from other territories are responsible for compliance with all applicable laws. If your use of the site is contrary to any applicable law in your jurisdiction, you are not authorised to use the site and must exit immediately.
  • These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
  • If you do not accept these terms and conditions in full, please terminate your use of this site immediately.

Copyright Restrictions

  • This site is available only for your personal, non-commercial use. You may not copy, reproduce, republish, post, distribute, transmit or modify in any way all or any part of this site.
  • Commercial use or publication of all or any item displayed is strictly prohibited without prior written authorisation from Charities Evaluation Services. Nothing contained in these terms or on the site shall be construed as conferring any licence by Charities Evaluation Services to use any item displayed.
  • Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Charities Evaluation Services). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
  • Charities Evaluation Services takes no responsibility for the content of external internet sites.
  • Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.
  • If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  • These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
  • If you do not accept these terms and conditions in full, please terminate your use of this site immediately.

Linking to our site

You may link to our website, using our link icon, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to enquiries@ces-vol.org.uk

Privacy

  • Charities Evaluation Services has a legal obligation under the Data Protection Act 1998 to ensure that all information about you held by us is processed in accordance with the Act. The uses of such information are covered by our notification under the Data Protection Act 1998. Our data controller registration reference is Z2585259.
  • We will not collect personal information about you except where you specifically and knowingly provide it or give us your consent to obtain it.
  • Your personal details (eg name, postal and e-mail addresses) are held on a central database by Charities Evaluation Services. We will use such data to administer our relationship with you as a subscriber to the website and e-bulletins and to keep in touch with you concerning our activities. We will not supply your name and addresses to any third party except where a) this is necessary for us to carry out our activities or b) we are required to do so by law.
  • We only collect the financial information that you knowingly supply when making a payment, such as Paypal, credit card or debit card payments, through the Charities Evaluation Services website. This information is encrypted and stored on secure servers so that your transaction can be completed.
  • You have a right under the Data Protection Act to obtain from us a description of the personal information that we hold on you, and a right to have that information provided to you. Should you wish to know what information we hold on you, or to see it (we may charge a fee for this), please write to our Data Protection Officer at:

Charities Evaluation Services
NCVO
Society Building
8 All Saints Street
London
N1 9RL

Site Usage Information

We collect site usage information, using cookies, log files and page tagging techniques including JavaScript.
This information gives us a better understanding of how the Charities Evaluation Services website is used, and how we can improve our services to our customers and supporters.

Cookies

Cookies are small text files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie is created when you visit the Charities Evaluation Services website. Charities Evaluation Services uses permanent cookies and session cookies. The permanent cookie stores a random number on your computer to help us count the number of times users return to our site. The session cookie lets us know which pages within our site you visit. Permanent cookies do not expire when you leave the Charities Evaluation Services site and may be used on subsequent visits to the site. Session cookies expire when you leave Charities Evaluation Services or switch off your computer.

You can choose not to accept cookies, or delete existing cookies, by adjusting your internet security preferences. To do this, refer to the instructions for your browser in the 'help' menu. However if you choose not to accept cookies some parts of our web site may not work properly. More information about cookies is available at: www.allaboutcookies.org

How we use your information

This privacy notice tells you what to expect when this website collects personal information. It applies to information we collect about visitors to this website, and those who log in to this website.

When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why. Each cookie is listed by name, along with the following information:

Cookie Name
Cookie name note, if required
What is it for?
A brief description of what the cookie is used for.
How long does it last?
A cookie can either be deleted after a predetermined timespan, or as soon as the user’s session ends. A session is deemed as ending when the user closes his or her browser.
What’s the implication for site behaviour?
How would the site visitor’s experience change in the absence of this cookie?
Where X is the ID of a page that has page-level authentication opt-in enabled. Where X is either "S" or "M" and where Y is the name of a field on a form Where X is the name of a metadata search page, and Y is the unique ID of the current user. Where XX is the unique id of a web form survey page on your website.
Cookie name What is it for? How long does it last? What’s the implication for site behaviour?
_utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site, using a service called Google Analytics. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Session, 30 minutes, 6 months or 2 years, depending on the cookie name Without this, we will not be able to track the number of visitors to different parts of the website.
0-AuthenticationToken A random selection of letters and numbers agreed by prior calls between a third-party authentication system and the Cubik website to allow single-sign-on between different systems when configured. Session. Without this, the current user cannot be identified on the website, so signing in, purchasing items, My Profile, polls, and all other personalised sections of the site will stop working. This cookie is essential when a user signs in.
0-AuthSession-XContains the value "1" if a user has opted-in to access a page with page-level session opt-in enabled. Session. Without this cookie, page-level opt-in will not function.
0-Cubik.Forms.DefaultValue.X.YContains a value that will be shown as the default value in a question on a form. Allows third-party code to set form defaults. Session. If this cookie is not used, then default values cannot be set by any third-party system that is setting default values on forms in your site.
0-MetaDataSearch_X_YContains the term that the user used to perform a metadata document search. Session. Without this cookie, document metadata searches will not work properly on the site.
0-ReadSearchDefinition The word "True" to record that the user needs to see the User Search form when on User Administration parts of the site. The word "False" is used to tell the system to hide the search form. Session. The user experience when searching for users is much degraded.
0-SessionID Used to track the user’s settings for their current browsing session. Typical content: randomly generated letters and text. Nothing in this cookie can be used to access a user’s private information. Session. Many site functions require this value.
0-sessionStartTime Holds the date and time that the current session started and is used by the pop-up survey function to display a survey a set number of minutes following the user arriving at the site. Session. If not used, then the pop-up survey feature will not function.
0-ShoppingBasketID A 32-digit randomly-generated number that identifies the shopping basket of the current customer. Session. Without this cookie, the user’s shopping basket will not be able to hold the contents of the user’s basket.
0-SortDirection Contains whether the search column is being sorted in "ASC"ending or "DESC"ending order. Session. No. Although without it, the sort order of search columns will not be remembered and this function will not work.
0-SortExpression Contains the name of the column on the User Search Results part of User Administration that is being used to sort the search results. Session. Without this cookie, the User Search Results table will not be sortable.
0-ssi A unique identifier to determine the current user of the website, randomly generated when the user signs in. Session. Without this cookie, then certain user functions will not work.
0-UserCanModifySite The word "True" if the current user is allowed to modify the site. Session. Certain functionality is turned on or off based on this value.
0-UsernameAlias Contains an alias name used by a user on the discussion forums. Session. If you use the alias function of the discussion forums, then it is needed.
1-SessionID Used to track whether the user is signed in. Typical content: randomly generated letters and text. Session. Without this cookie, then certain user functions will not work.
CMSAUTHTOKEN When you access the site, this cookie is set and is fundamental to site use. Session. Without this cookie, the site will not work.
CurrentLayout A single-digit number that represents the current 'viewing option' being used by the website visitor. Session. If you want your users to be able to use the Viewing Options accessibility features of your site, then it is needed.
ebdsFormAuthentication Encrypted value that identifies the current authenticated user within the system. Session. Without this cookie, then certain user functions will not work.
FormSubmission-{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}Where XX is the uniqie id of a web form page on your website. Name only (holds no value) if a form has been set up to only allow a single submission, this cookie remembers that the user has submitted the form. 5 years. If you want to use the ‘single submission only’ feature of the Web Form template, then it is needed.
ForumDisplayMode The word "Threaded" or "Flat" to determine the format that the user has selected to view discussion forums in. 1 year. Without this cookie, the display choice of the user will not be remembered.
username_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXWhere XX is the unique identification number of a website. Used to remember a user's username if the user selects the 'Remember my Username' box on the sign in screen of a site. 1 year. Without this cookie, the ‘remember my username’ feature will not work.
WebPoll-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXWhere XX is the unique ID of a poll on your website. Name only (holds no value) if the user has voted on a poll. On the date entered by the author as the end date of the poll. Without this cookie, non-signed-in users will be able to vote multiple times on a poll.
X-UserSearchDefinitionWhere X is a single digit number from 0 to 9. Contains information entered by the user on the User Administration user search page. This allows the user to navigate elsewhere on the site and to return to the correct user search results. Session. Without this cookie, the search results will not be shown when the user returns to the search form.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXVisitedThe word "true" to record that the user has completed a pop-up survey and to ensure that the survey does not get redisplayed to the user. 100 years. Without this cookie, the popup survey will not be able to remember that it has been shown, and will continue to be shown to the user.

Log files

Log files record visitors' use of the site. We can collect information about site usage from the data contained in these logs which we obtain from third parties. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

Page tagging

We use JavaScript to aggregate and analyse customer usage patterns on the Charities Evaluation Services website domains. This provides us with data on your usability and behaviour. We use this information to make changes to the layout of the website and to the information in it. This does not collect any personal or identifiable information about users.

This website uses Google AdWords

CES receives a grant from Google which allows us to use Google Adwords to support our online activity. This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Forum Usage Terms and Conditions

All users of the site must accept and agree to abide by the following before contributing in any way to the site.

  • You will not use a Forum to post any information that is or is likely to be, discriminatory, hateful, false, inaccurate, threatening, defamatory, abusive, obscene, indecent, seditious, offensive, pornographic, harassing, profane, sexually oriented, invasive of a person's privacy, liable to incite racial hatred, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, or which may cause annoyance or inconvenience or otherwise be a breach of the law.
  • You will show respect and courtesy at all times to other users.
  • You must not use copyrighted material unless the copyright is owned by yourself or you have obtained all necessary licenses and/or approvals.
  • You must not carry out or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party, in the UK or any other country in the world
  • You must not make any postings that would constitute an advertisement, chain letters, pyramid schemes or any other form of solicitation.
  • You must not make a posting that would be technically harmful (including, without limitation hacking, the introduction of computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software).
  • You agree not to use the Forum for spamming. You will not cross post your messages to more than one discussion or post off topic messages.
  • You must use your real name and adopt a user name which is appropriate and not offensive in any manner.
  • You agree that you use this Forum at your own risk and that Charities Evaluation Services is not responsible for any of the material posted unto the Forum.
  • Any posting only gives the views of the author of the posting and does not reflect necessarily the views of Charities Evaluation Services and therefore you agree that we cannot and will not be held responsible for the contents, accuracy or validity of the postings in any manner whatsoever.
  • You agree that you are solely responsible for the content of your postings.
  • You agree that Charities Evaluation Services will remove any material it chooses entirely at its discretion and without prior consent of the author.
  • If you consider any posting breaches these terms, please let us know by emailing us at enquiries@ces-vol.org.uk and we will try to remove the postings within a reasonable time. If Charities Evaluation Services determine removal is necessary, the removal will be manual so may not take place immediately.
  • Charities Evaluation Services reserves the right to cancel your right to use the Forum at its sole discretion.
  • You agree to indemnify Charities Evaluation Services for any loss it suffers and hold Charities Evaluation Services harmless from any breach of these terms and conditions.
  • You agree Charities Evaluation Services is not obliged to oversee, monitor or moderate the postings. Charities Evaluation Services will do its best to assess any possible risks for users of the Forum and will decide in each case whether it is appropriate to use moderation in the light of those risks. You therefore accept that you may be exposed to material that has not been moderated and will not hold Charities Evaluation Services liable for any of the postings made, nor bring any legal action or other claim against Charities Evaluation Services arising out of your use of the Forum whether the Forum is moderated or not.
  • You agree that the responsibility for your postings rests solely with yourself and you will indemnify Charities Evaluation Services in respect of any costs, expenses, losses, damages or claims made as result of any claim based upon any posting made by yourself.

Publications Purchases Terms and Conditions

  • Orders paid for through PayPal take around 1 to 2 weeks for delivery. Orders requesting an invoice can take considerably longer as invoices must be paid before goods are dispatched. CES aims to send invoices for purchases within 1-2 weeks of any order being placed. Dispatch of goods is dependent on when the invoice is paid. If your order is more urgent please call CES on 020 7713 5722 before you place your order.
  • Downloadable goods paid for by PayPal will be available the same working day., Please allow 1 full working day before contacting us. When requesting an invoice for downloadable goods, please allow 1-2 weeks for your invoice to be sent to you. Release of your downloadable goods is dependent on when the invoice is paid.
  • Postage and packing charges listed on this site for publications are for delivery to the UK. Orders placed for delivery outside of the UK may incur additional delivery charges. For information on overseas delivery charges please contact enquiries@ces-vol.org.uk or call 020 7713 5722. There are no postage and packing charges for downloadable goods.
  • Rates for postage and packing are for dispatching a single item. Purchasing multiple items results in multiple delivery charges.
  • You may cancel your order by notifying us at any time up to 7 days after receipt of the goods.
  • Please return the goods to us to the address on the invoice. If you have already paid, and provided the goods are received by us in the condition in which they were sent, we will refund the purchase price (excluding postage and packing) to you within 30 days of receipt of the returned goods.
  • The goods are your responsibility until they reach us and we cannot be held responsible for goods lost or damaged in transit. We recommend that you pack them carefully and obtain a proof of posting.

PQASSO CD-ROM 3rd Edition Terms and Conditions

  • The PQASSO CD-ROM 3rd edition is a totally unsupported product that is no longer being produced or developed. If you chose to purchase a copy of the PQASSO CD-ROM 3rd edition please be aware that CES is unable to provide any technical assistance or support in any form (email, phone etc) if you encounter problems when installing or subsequently using the product.
  • If you wish to buy an end of line copy of the PQASSO CD-ROM 3rd edition we are selling it for £25 + VAT. By choosing to purchase this product at this discounted rate you are agreeing to purchase the product and accept those terms set out above and will not seek recompense from CES as we have explained our situation to you.
  • If you do not wish to proceed with your order on the basis detailed above you may cancel your order. You can do so by notifying us at any time up to 7 days after receipt of the PQASSO CD-ROM. Please return the CD-ROM to us to the address on the invoice. If you have already paid, and provided the CD-ROM is un-used and received by us in the condition in which it was sent, we will refund the purchase price (excluding postage and packing) to you within 30 days of receipt of the returned goods.
  • The goods are your responsibility until they reach us and we cannot be held responsible for goods lost or damaged in transit. We recommend that you pack them carefully and obtain a proof of posting.

Training Booking Terms and Conditions

Terms and conditions for CES open training bookings

These terms and conditions also apply to PQASSO mentor training courses, when the participant attends a CES hosted course.

  • Open training courses are delivered from our CES training venue in London. Tea, coffee, water, biscuits and lunch is provided within the fee.
  • All places will be confirmed in writing.

Cancellation policy for open training

  • Bookings cancelled less than 14 calendar days before the course start date unfortunately cannot be refunded.
  • Cancellations with 14 calendar days or more notice will be refunded subject to an administration charge of 10% of the total cost of the course.
  • Cancellations must be made in writing and cancellation charges will apply whether or not payment has been received. We recommend that you contact us by phone or email to confirm receipt of your cancellation notice.
  • Please note that non-arrival at a course, with or without notice, counts as a cancellation.
  • Bookings may be transferred to another course date, more than 14 days before the original course start date, subject to an administration charge of 10% on the total cost of the course.

Changes and cancellations made by CES

CES' courses are constantly updated and improved and CES reserves the right to alter any of the courses' content without prior notice. On rare occasions CES may need to cancel or alter the timing, date, speakers or venue of a course due to reasons beyond our control. CES reserves the right to cancel a course or change any of the details of the course without liability. In these circumstances, participants will be offered an alternative date, a credit note or a full refund.

Terms and conditions for CES in-house training bookings

  • Once a booking has been agreed and confirmed cancellation fees apply. The cancellation fees also apply to date changes. It is a sliding scale as follows:
  • More than 30 calendar days prior to the course start date – 10% of the fee
  • 30 to 15 calendar days prior to the course start date – 50%
  • Less than 15 calendar days prior – 100%
  • Cancellations must be made in writing and cancellation charges will apply whether or not payment has been received. We recommend that you contact us by phone or email to confirm receipt of your cancellation notice.
  • These fees are charged in addition to any costs or expenses already incurred prior to the time of cancellation.

Please note that these terms and conditions do not apply to PQASSO mentor training courses which are delivered in-house. Full details regarding terms, conditions and cancellation policies for PQASSO mentor training courses hosted by an organisation other than CES will be supplied as part of the arrangements for the course.

Venue Hire Terms and Conditions

Terms and conditions of hire

  • A 50% deposit will be required to secure the booking
  • Room hire and catering charges are subject to VAT at the current standard rate.
  • The hirer is responsible for paying the balance of charges arising from the room hire, including any cancellation fees, within 30 days of the submission by CES to the Hirer of any invoice relating to such room hire.
  • CES reserves the right to alter or amend prices or other details shown in its brochure or on the website without notice. Customers will be invoiced for the rates applicable at the time their booking is confirmed.
    The hirer shall notify CES of: any special needs of delegates no later than ten working days before the beginning of the hire period.
  • The Hirer shall at all times be responsible for their own equipment or equipment hired by them from third parties that are brought onto CES premises and for insuring all such equipment and for any damage caused to CES’ property by any person, equipment or exhibits brought onto the premises by the Hirer.
  • The Hirer and all delegates attending the event shall comply in all respects with current health and safety regulations.
  • The Hirer should ensure they have their own public liability insurance.
  • CES shall not be responsible for any injury which may be incurred arising out of holding an event or done or happen to any person during the holding of an event, arising from any causes whatever, or for any loss due to breakdown of machinery, failure of supply of electricity or telephone, leakage or water, fire, riot, restriction or act of God which may cause CES’ premises to be temporarily closed or the event interrupted.
  • The layout of the room will be board room style. Hirers are allowed to alter the setup of the room to suit their intended purpose, but are responsible for ensuring that the room is put back into the board room layout in which it was found.
  • Before the hirer/named lead person for the event leaves the premises they must allow CES to inspect the room to ensure that no damage has been sustained to any equipment or the room and that the room has been returned to the correct default layout.
  • Payment for any damage sustained to any equipment, item, or the room whatsoever will be sought from the company hiring the room to the amount of the cost of repair, plus 10% to cover CES’ administrative time in dealing with the repair.
  • No hirer is allowed to use their own caterers. Any catering must be sourced from CES’ catering supplier. Please refer to the CES catering terms and conditions
  • CES will not provide administrative support for any hirer over and above ensuring that the hiring organisation complies with the above terms and conditions.
  • The hirer must inform CES before confirmation of booking if any young person under the age of 16 is attending an event. There hirer is responsible for undertaking all necessary risk assessments in relation to the event and any activities to be carried out by the young persons in their care.
  • Nothing in the agreement between CES and the hirer confers any rights on third parties.
    CES reserves the right to refuse entry to any persons if in CES’ opinion, such persons cannot be safely accommodated in the space available or if such numbers would likely cause a breach of any regulations affecting CES.
  • CES reserves the right to alter these conditions at any time without notice.

Cancellation of your event

  • 60 calendar days before the event – no cancellation fee is charged
  • 30 calendar days before the event – 25% of the full fee is charged
  • 14 calendar days before the event – 50% of the full fee is charged
  • 7 calendar days before the event – 100% of the full fee is charged.

Refund policy

  • Refunds, where due, will be made within 30 calendar days of cancellation either by electronic transfer or by cheque.
  • If lunch has been ordered, when the training venue has been hired, it will be brought to the training room by CES’ caterers. When lunch has finished, the lead person should contact CES reception who will remove any remaining food.

Catering terms and conditions

  • No food or beverages of any kind may be brought to the premises by the customer or any persons attending the event.
  • No food or beverage item obtained other than from CES may be consumed on the premises. This includes the whole of Coldbath Square.
  • If the hirer requires CES to provide food for the event, the hirer must let CES know of any dietary requirements no later than 10 working days before the event. Failure to do so will mean that CES will order food at a ratio of 50% vegetarian.
  • The hirer will estimate the minimum number of people for whom catering is required at the time of the booking. This is the minimum number you will be invoiced for.

Catering cancellation

  • 60 calendar days before the event – no cancellation fee is charged
  • 30 calendar days before the event – no cancellation fee is charged
  • 14 calendar days before the event – 50% of the full catering fee is charged
  • 7 calendar days before the event – 100% of the full catering fee is charged.

PQASSO Quality Mark

Follow the link below to read the PQASSO Quality Mark terms and conditions

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Charities Evaluation Services website. To find out more about the cookies, see our privacy policy.