How does PQASSO® work?
PQASSO is a self-assessment tool. This means that your organisation controls the process and the pace at which it implements PQASSO. You may also want to build on your self-assessment by having an external assessment against the PQASSO standards – click here to read more about the PQASSO Quality Mark.
PQASSO is built on 12 topics or quality areas.
-
planning
-
governance
-
leadership and management
-
user-centred service
-
managing people
-
learning and development
-
managing money
-
managing resources
-
communications and promotion
-
working with others
-
monitoring and evaluation
-
results
PQASSO offers a staged approach to implementing quality through three levels of achievement. All organisations should cover the requirements of level 1. More established or complex organisations may then decide to move on to level 2 and then level 3. In each quality area, the standard itself is clearly defined and applies to all organisations. To work through the quality area, you ask yourself if you meet the indicators at the level you are working, and you set out plans to make any necessary improvements.
PQASSO is published as a workpack. There is also a CD-ROM which can be used alongside the workpack as an information management tool.
The CD-ROM helps you to plan and monitor your progress in implementing PQASSO, manage the self-assessment process, record your evidence and develop action plans. It also allows you to print your PQASSO records in a variety of formats. The latest version of the CD-ROM includes features to support you to prepare for a PQASSO Quality Mark peer review. Please note that it is not possible to implement PQASSO using the CD-ROM alone.
