First steps in quality - updated 2nd edition
Recently updated, this plain English booklet provides 'entry level' information on quality assurance in the sector. It aims to help you understand the potential benefits and should give you confidence to choose the system that best meets the needs of your organisation and service users.
Whether you are seeking advice on choosing an appropriate system or looking for guidance on the initial steps involved this booklet is for you.
This item is available for free download only.
Download the whole booklet, or download the tables that compare different quality systems:
Table 1: The scope of each approach to quality
Table 2: Choosing between different approaches to quality
