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About this website

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How to use this website








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How to use this website

Our website is intended to make finding information about services provided by Charities Evaluation Services (CES) straightforward and logical. We have also aimed to create an information hub where you can access free and low cost information about monitoring, evaluation and quality - our areas of expertise.

This page provides guidance on how to make the most of our site and its key features. If you require help to become a confident internet user general internet usage guidance is available on the BBC website at BBC webwise.

We will be continuing to work on this website and would welcome your comments and feedback on to help us develop and improve it to meet your needs.


The CES website is divided into 11 core areas of content: How we can help, News and events, PQASSO, Tools and resources, Publications and research, About performance improvement, Consultancy, Training, Examples of our work, Book our training room. These sections are colour coded to help you to navigate the website.

We also have content that has been developed for specific audiences to help you quickly find information that is tailored to your needs. These sections of content are: charities, funders and commissioners, social enterprise, support providers and researchers and specialists.

These areas provide you with easy to navigate information about how CES services can help your organisation. They also provide detailed but clear guidance in our areas of expertise. Whatever you need to know about outcomes, impact, monitoring, evaluation, PQASSO and quality and much more can be found on this site.


Main navigation

The menu at the top of the screen (main menu) shows 5 of the main content sections of the website. Other main sections can be found by clicking on the ‘how we can help’ link in the main menu and using the left hand toolbar to select the section you wish to visit. It is also possible to navigate to content sections not displayed in the main menu by clicking on links on the home page.

Selecting a section from either the main menu or the how we can help section by clicking the link will take you to that section, where the relevant pages will be displayed to you.

Secondary navigation

When viewing content, the menu on the left hand side of the screen shows the main content of the section of the website that you are in. When using the navigation on the left hand side of the screen, your current page will be highlighted to show where you are.

Under the main menu there will also be a ‘breadcrumb trail’ showing you where you are, and how you got there. You can click on any part of this and it will take you back to where you have been previously. You can also go back to the last page(s) you visited by clicking the back button in your browser.

You can return the homepage at any time by clicking on the CES logo.

Other navigation

Across the site, many pages have extra links on them, these are to guide you to other content that is relevant, or services that you may be interested in.

From every page, you can contact us using the ‘contact us’ link in the top right hand corner. The footer of every page contains our terms and conditions.

You can access the site map by following the link in the footer of every page. This displays every page on the website by title, and you can click each of these to take you to that page.



The CES website has an active glossary. This means that throughout the site, our technical terms have a definition attached to them – hover over any word that has a dotted line […] underneath, and it will bring up a definition of that word. You can also browse the full glossary.


Users are able to create and update their own profile on the site. Registering means that you can download all of our resources – many of them for free - book your place on a training course, buy PQASSO or other publications online and access all areas of the website.

Sharing content

At the bottom of the left hand navigation of each content page are links to assorted sharing options:

  • View our Twitter feed – this allows you to view our twitter feed and follow us on Twitter.
  • Email to a friend – this allows you to send an email to a colleague or friend with a link to the page you are on so that they can view the content you find interesting
  • Comment on this page – this allows you to tell us directly what you think of a particular page
  • Link to this page - this allows you to generate the HTML you need to add a link to our site from your site
  • Add page to favourites – this allows you to add the page to your browsers ‘favourites’ or ‘bookmarks’

Printer-friendly pages

All of the pages on this site can be printed in a printer-friendly version. This means that pages will print in an easy to read format and still retaining elements of their design (ie appropriately sized headings). Please see the copyright statement at the bottom of this page for more guidance around printing.


The website contains forms, some of which will pre-populate with information if you are already registered, to help you to make an enquiry, book a course, apply for the PQASSO Quality Mark or purchase a publication.

Search facility

If you can’t find exactly what you’re looking for, there is a search box on every page in the header. Type the search term you are looking for and press enter or click the search icon, this will return all (if any) matching content.

All pages with content matching your search term will be displayed. Navigate from page to page using the buttons at the bottom of the page ‘next’ and ‘previous’.

Browser compatibility

This website is fully compatible with the following browsers:

  • Internet explorer
  • Mozilla Firefox
  • Google Chrome
  • Opera
  • Safari

It is also accessible on Smartphones (Iphone, Android and Blackberry) and Tablet computers.

We have worked hard to achieve a high level of cross browser compatibility and on the majority of other browsers and versions, our content should be legible and online forms will also be functional.

If you experience any problems, you may choose to update your browser to the latest version via the appropriate supplier website.


The majority of downloadable files on the CES website are PDF files. To view a PDF file you will need Adobe Acrobat Reader which can be downloaded for free from:


The website is compliant with the current recognised standard for web accessibility - the Web Content Accessibility Guidelines 2.0 (WCAG 2.0). The guidelines are widely regarded as the international standard for web accessibility for people with disabilities.

These guidelines describe three levels of standards compliance, namely A, AA and AAA. Achieving AA compliance is generally accepted as being best practice. This website is AA compliant.


In line with accessibly guidelines, 4 types of high visibility (text-only) version of every single web page is available. To access these versions simply click on the ‘viewing options’ link which appears at the top of each page. Once in the text only version, the site still can be fully navigated using the marked hyperlinks.


© NCVO. All rights reserved. You may print extracts from this website or download any page onto a local hard drive for your personal use only. Subject to this legal notice and disclaimer you may also recopy downloaded or printed extracts to others provided that you duly accredit us as the source. We do not authorise you to incorporate any content from this website in any commercial document or website, or in any material sold or otherwise made available for profit without our prior written consent. Framing or deep linking this website is not permitted without our prior written consent. Apart from this you may not reproduce or store any part of this website on any other website without our prior written consent.

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